PRIVACY POLICY & SERVICE PROVIDERS AGREEMENT

Last Updated: [05.04.2026]

Introduction

This Privacy Policy explains how WrightCare, owned and operated by Ankira Infotech Private Limited (“Company”, “we”, “our”, or “us”), collects, uses, stores, processes, and protects your personal information when you access or use our website, mobile application, or communication channels including WhatsApp, phone, and SMS. By accessing or using the Platform, you consent to the practices described in this Policy.

About the Platform

WrightCare operates as a private technology-enabled service platform that connects customers with independent service providers for services such as repair, maintenance, installation, and professional assistance. The Company is a private entity and is not a government authority, nor is it affiliated with any government scheme.

Information We Collect

We collect personal information that is necessary for providing and improving our services. This includes information voluntarily provided by users such as name, mobile number, address or location, service request details, photos or videos shared for service purposes, and communication messages. In the case of service providers, we may also collect identity proof for verification, service category, experience details, and bank or UPI details where required for payment processing.

Additionally, we may automatically collect technical data such as IP address, device type, browser type, approximate location, pages visited, timestamps, and cookie or session data. We may also store communication records from phone calls, WhatsApp, SMS, or website forms for service coordination, quality control, and dispute resolution.

Purpose of Data Use

Personal data is collected and used solely for legitimate business and operational purposes, including facilitating service requests, connecting users with service providers, processing bookings, providing customer support, handling grievances, verifying service providers, preventing fraud, maintaining platform security, improving services, maintaining internal records, and complying with legal, tax, and regulatory requirements. Marketing communications may be sent only with user consent. We do not sell or rent personal data to third parties.

Sharing of Information

We share only the minimum necessary information required to deliver services. Customer details such as name, contact number, location, and service requirements may be shared with service providers, while basic details of service providers may be shared with customers. Information may also be shared with payment gateways for transaction processing and with government or law enforcement authorities when required under applicable law, including court orders or legal obligations.

Cookies Policy

Our Platform uses cookies and similar technologies to enhance user experience, remember preferences, and analyze website performance. Users may disable cookies through browser settings; however, certain features of the Platform may not function properly.

Data Storage & Security

We implement reasonable technical and organizational safeguards, including restricted access, secure systems, and controlled data handling practices, to protect personal information. However, no online system can guarantee absolute security, and users acknowledge the inherent risks associated with digital platforms.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including service delivery, dispute resolution, compliance with legal obligations, and business record maintenance. Certain basic data may be retained after account inactivity to prevent fraud or misuse.

User Rights

In accordance with the Digital Personal Data Protection Act, 2023, users have the right to access their personal data, request correction of inaccurate information, withdraw consent, request deletion of data subject to legal obligations, and raise grievances. Requests may be submitted through the contact details provided below.

Children’s Privacy

The Platform is intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If such data is identified, appropriate steps will be taken to delete it.

Third-Party Links

The Platform may contain links to third-party websites or services. WrightCare is not responsible for the privacy practices or content of such external platforms.

Communication & Marketing

By using the Platform, users consent to receive service-related communications including booking confirmations, updates, and support messages. Promotional communications are sent only with consent, and users may opt out at any time.

Service Provider Verification

We may collect identification documents from service providers for internal verification purposes. Such verification is conducted solely to maintain platform integrity and does not constitute certification, endorsement, or employment.

Limitation of Responsibility

WrightCare acts solely as a facilitator connecting customers with independent service providers. The Company is not responsible for the actions, conduct, or outcomes of interactions between users and service providers beyond the Platform.

Legal Disclosure

We may disclose personal data where required under applicable law, including obligations under the Information Technology Act, 2000, or in response to lawful requests from courts, government authorities, or law enforcement agencies.

Consent

By using the Platform, you consent to the collection, use, and processing of your personal data as described in this Policy. You may withdraw consent at any time in accordance with applicable laws.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page, and continued use of the Platform constitutes acceptance of such changes.

Grievance Officer

In compliance with applicable laws, you may contact our Grievance Officer for any concerns related to data protection:

Name: Mr. Aman Kumar Jha
Company: Ankira Infotech Private Limited Name: Aman Kumar Jha

 Email: info@wrightcare.in
Phone: 9194798266

Grievances will be acknowledged within 48 hours and resolved within 30 days.

Service Provider Agreement/Policy

(A) Service Providers agree that they operate as independent professionals and are solely responsible for:

• Service quality and workmanship

• Tools, materials, and execution

• Safety standards and compliance

• Pricing transparency

Service Providers must not engage in fraud, overcharging, harassment, data misuse, or illegal activities.

 (B) Handymen, Workers & Service Provider Shops

Service Providers may engage, employ, or associate with individuals such as technicians, helpers, handymen, assistants, or operate through physical shops, workshops, or business establishments (collectively referred to as “Associated Personnel”).

All such Associated Personnel shall be deemed to be under the direct supervision, control, and responsibility of the respective Service Provider and not of WrightCare.

The Company:

• Does not hire, employ, or verify such handymen or workers

• Does not control their conduct, qualifications, or actions

• Does not operate, own, or manage any shops or physical establishments of Service Providers

Any work performed by handymen, assistants, or through service provider shops shall be treated as work performed by the Service Provider themselves.

The Service Provider shall be solely responsible for:

• Actions, conduct, and behavior of their workers or staff

• Quality and safety of work performed

• Compliance with applicable labour laws and regulations

• Any damages, losses, or claims arising from such personnel or shops

WrightCare shall not be liable for:

• Acts or omissions of handymen or staff

• Shop-based services or offline dealings

• Any employment-related claims (salary, PF, ESI, etc.)

Nothing in this Platform shall be construed as creating any employer-employee relationship between WrightCare and any handyman, worker, or shop staff engaged by Service Providers.

“Service Providers shall be fully responsible for any personnel, employees, contractors, or shop-based operations engaged by them in connection with services offered through the Platform.”

They must cooperate with complaint investigations and platform reviews.

 (C) Violation & Disciplinary Framework (Internal Operations Policy)

This Violation and Disciplinary Framework is established to ensure that all actions taken by the Company against Service Providers are consistent, transparent, proportionate, and legally defensible. The purpose of this framework is to standardize responses to misconduct, avoid arbitrary or emotional decision-making, and maintain fairness while protecting the interests of users, service providers, and the Company. The Company reserves the right to assess violations on a case-by-case basis and apply appropriate disciplinary measures depending on the severity, frequency, and impact of the misconduct.

Level 1 – Minor Violations

Minor violations include isolated or first-time issues such as delayed arrival, delayed response to customer communication, minor miscommunication, or unprofessional but non-abusive behavior. In such cases, the Company may issue a verbal or written warning and provide guidance or corrective instructions to the Service Provider. No monetary or platform penalty may be imposed at this stage; however, the incident shall be recorded internally for future reference. Repeated minor violations may lead to escalation into higher categories.

Level 2 – Moderate Violations

Moderate violations include repeated instances of lateness, unjustified changes in pricing after confirmation, multiple complaints regarding poor service quality, failure to respond to customer calls, or rude and discourteous behavior. In such cases, the Company may issue a formal written warning and impose a temporary suspension from the Platform for a period typically ranging from three (3) to seven (7) days. Additional consequences may include reduced visibility or priority in receiving future service requests. All such actions shall be documented and may be considered in future disciplinary decisions.

Level 3 – Serious Violations

Serious violations include conduct such as failure to attend confirmed bookings without prior notice, overcharging or misleading pricing practices, aggressive or threatening behavior, misuse of customer data, or refusal to cooperate with complaint investigations. In such cases, the Company may impose immediate suspension of the Service Provider’s account, initiate an internal review or investigation, and impose penalties including suspension for a period ranging from fifteen (15) to thirty (30) days or longer depending on the severity. Repeated or grave violations at this level may result in permanent removal from the Platform.

Level 4 – Critical Violations (Zero Tolerance)

Critical violations include acts of theft, fraud, physical or verbal abuse, sexual harassment, intoxication during service delivery, involvement in illegal activities, impersonation, or use of false identity or documents. Such violations shall result in immediate and permanent removal from the Platform without prior notice. The Company reserves the right to block access permanently, retain records of such violations, and cooperate with law enforcement or regulatory authorities wherever required. These actions may also result in lifetime bans and legal consequences under applicable laws.

Investigation, Documentation & Due Process

The Company may review complaints, communication records, call logs, WhatsApp chats, booking details, and any other relevant evidence while assessing violations. Service Providers are required to cooperate fully with any investigation or review process. Failure to cooperate, providing false information, or attempting to obstruct the investigation may itself be treated as a violation. All disciplinary decisions shall be recorded internally for compliance, audit, and legal purposes.

Internal Compliance & Communication Protocol

All Company personnel handling complaints or disciplinary matters must ensure that actions are taken in a professional, neutral, and documented manner. Employees shall avoid emotional or informal responses and must rely on standardized communication templates such as warning notices, suspension notices, and termination notices. Proper documentation, including screenshots, call records, and written communication, must be maintained to protect the Company and its management from potential legal disputes or claims.

Discretion & Final Authority

The Company reserves the sole and absolute discretion to classify violations, determine the appropriate level, and impose disciplinary actions. The Company’s decision in such matters shall be final and binding, and no justification beyond internal records is required to be disclosed.

(D) Platform Bypass, Direct Dealing & Customer Intimidation Prohibition

Service Providers shall not, directly or indirectly, attempt to bypass the Platform by soliciting, encouraging, or engaging Users for services outside the Platform, whether before, during, or after a booking initiated through WrightCare. This includes, but is not limited to, requesting or accepting direct payments, sharing personal contact details for off-platform transactions, offering discounted or alternative pricing to avoid platform charges, or diverting Users to personal numbers, shops, or third-party channels.

Service Providers are strictly prohibited from engaging in any form of coercion, pressure, manipulation, or intimidation of Users for the purpose of securing direct business or altering agreed terms. This includes forcing or influencing Users to cancel bookings, demanding cash payments outside the Platform, threatening poor service or refusal of service, or creating any situation that compromises the User’s freedom of choice or safety.

Any attempt to bypass the Platform or intimidate Users shall be treated as a serious breach of these Terms and may result in immediate suspension, permanent removal from the Platform, forfeiture of any pending payments or benefits (if applicable), and restriction from future access. In cases involving harassment, threats, or unlawful conduct, the Company reserves the right to report such actions to law enforcement authorities and cooperate in legal proceedings.

Users are encouraged to report any such behavior immediately. The Company may investigate such complaints using call records, chat history, booking data, or other relevant evidence. Service Providers shall be required to cooperate fully with such investigations.

The Company reserves the right to take appropriate action at its sole discretion, and its decision shall be final and binding.

Final Consent

By using WrightCare, you confirm that you have read, understood, and agreed to these Terms, including the Privacy Policy and Service Provider Agreement.