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Refund Policy

REFUND, RETURN & CANCELLATION POLICY

1. Introduction & Inclusive Commitment

WrightCare is a technology-driven service platform conceptualised and managed with the vision of empowering skilled professionals across India, including members of the Mechanic community, mechanics, technicians, and other service providers from diverse backgrounds.

We are committed to fairness, transparency, non-discrimination, and equal opportunity for all users—customers as well as service providers.

This Refund, Return & Cancellation Policy outlines the terms governing transactions made through the WrightCare platform. By accessing or using our website or mobile application, you agree to be bound by this policy.

2. Scope of Policy

This policy applies to:

  • All service bookings made via WrightCare

  • Any product purchases (if applicable) through the platform

  • Advance payments or platform fees

WrightCare operates strictly as an aggregator/facilitator, connecting customers with independent third-party service providers. WrightCare does not directly provide services unless explicitly stated.

3. Refund Policy

3.1 Platform / Convenience Fee

  • Any platform or booking fee charged by WrightCare is refundable only if no service provider has been assigned.

  • Once a service provider has accepted the request or initiated contact, the platform fee becomes non-refundable, except in exceptional cases at WrightCare’s discretion.

  • Refunds, where applicable, are processed within 7–10 working days to the original payment method or user wallet.

3.2 Advance Booking Payments

  • For advance bookings, if cancelled before provider acceptance, a full refund of the advance amount will be issued.

  • If cancelled after provider acceptance, partial or no refund may apply depending on time, preparation, or resources allocated.

3.3 Service Charges (Paid to Providers)

  • Labour charges, material costs, and service fees are directly negotiated and paid to the service provider.

  • WrightCare does not control or collect these charges and therefore is not liable to refund such payments.

  • Any disputes regarding pricing must be resolved directly between the customer and the service provider.

3.4 Non-Satisfactory Service

  • If a user is dissatisfied, WrightCare will facilitate communication and resolution between both parties.

  • However, WrightCare does not guarantee refunds, replacements, or compensation, as services are rendered independently.

3.5 Fraud, Misconduct, or Negligence

  • In cases of verified fraud, misconduct, or intentional damage:

    • WrightCare may suspend or remove the service provider

    • Assist in dispute resolution

  • Legal and financial liability remains governed by applicable laws between the involved parties.

4. Cancellation Policy

4.1 Before Provider Acceptance

  • Users may cancel bookings free of charge before a service provider accepts the request.

  • A full refund (if any advance paid) will be issued.

4.2 After Provider Acceptance

  • Cancellation may:

    • Not be permitted, or

    • Attract reasonable cancellation charges, depending on time and effort invested

4.3 Provider Unavailability

If a service provider is unable to fulfill the booking due to unforeseen circumstances:

  • The user may:

    • Reschedule the service, or

    • Cancel and receive a full refund (for advance payments only)

4.4 Rescheduling

  • Users may request rescheduling subject to provider availability and reasonable notice.

5. Return Policy (For Products, if Applicable)

  • Returns are accepted only if the product is:

    • Defective

    • Damaged

    • Incorrect at delivery

  • Requests must be raised within the specified return window.

  • Products must be unused and in original condition.

  • Approval is subject to verification by the seller/service provider.

6. Situations Not Eligible for Full Refund

The following scenarios may not qualify for a full refund:

  • Cancellation after provider acceptance

  • Service completed as per agreed scope

  • Minor delays or inconvenience

  • Change in service scope after provider arrival

  • Dissatisfaction not supported by valid evidence

7. Dispute Resolution & Support

For any concerns, users may contact:
📧 Email: info@wrightcare.in

WrightCare will make reasonable efforts to mediate disputes fairly and amicably, without assuming legal liability.

8. Platform Role & Legal Clarification

  • WrightCare is a technology platform only

  • It is not an employer, contractor, or service executor

  • WrightCare does not guarantee:

    • Service quality

    • Pricing accuracy

    • Service outcomes

All contractual obligations exist directly between customer and service provider.

9. Inclusive Growth Initiative

WrightCare promotes inclusive economic growth by supporting Mechanics and all skilled professionals through:

  • Equal opportunity access

  • Transparent earning systems

  • Fair platform visibility

  • Optional membership and incentive programs

 

10. Important Disclaimer

WrightCare acts solely as a facilitator connecting users with independent service providers. The platform is not responsible for service execution, disputes, or financial transactions beyond platform-specific fees where applicable.

 

11. Policy Updates

WrightCare reserves the right to modify or update this policy at any time without prior notice. The latest version will always be available on the official website and mobile application.

 

12. User Consent

By using WrightCare’s platform (website or mobile app), you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.